IDB3178 - Manager, Facilities Management and Services Delivery Center

Lead the Facilities Management team of IsDB to ensure that all buildings, facilities and infrastructure at the IsDB HQ and Regional Hubs are maintained up to the highest quality of industry standards and are kept in the best condition to provide an efficient and safe working environment to the employees to enable achieving IsDB’s strategic objectives.

• Contribute to the development of Administrative Services Department strategy, budget and business planning processes.

• Administer the Facility & Service Delivery Centre’s budget and ensure that the development plans, programs and budget requirements are in line with Administrative Services Department requirements and priorities.

• Develop Division’s policies and procedures in alignment with global best practices and the regional legal and regulatory guidelines, and get the policies and procedures approved by the Department Director.

• Oversee the daily checks on all facilities (mechanical, electrical, audio/visual, pass control, civil and architectural, plumbing and pumps, firefighting, elevators and housekeeping) to ensure all services are running smoothly.

• Suggest and implement measures to improve the performance of all facilities (mechanical, electrical, audio/visual, pass control, civil and architectural, plumbing and pumps, firefighting, elevators and housekeeping) to ensure sustainability and quality of services at IsDB.

• Chair the bidding committees for all contracts pertaining to the Facilities Management Division, provide guidance and support to all stakeholders on the contracts awarding process and choose the contractors who brings the highest value to IsDB.

• Ensure that contractors deliver the projects on time, within the agreed cost and meeting all the quality parameters.

• Develop and oversee the space management policy including workplace standards to ensure that office space is allocated equitably and utilized in an efficient and cost-effective manner to support the IsDB group’s business needs.

• Select all the necessary facilities in the Regional Hubs to ensure that the same are adequate for business and are as per the IsDB’s standard of safety and space management.

•  Establish and oversee the operations of a Helpdesk that responds to day-to-day requests such as (but not limited to): furniture repair, special cleaning needs, picture framing and hanging, light bulb replacement, repair of small fixtures, heating/cooling problems, plumbing problems, small scale painting and carpet tile replacement to ensure all IsDB needs are met on time.

• Oversee the delivery of services requested for meetings that take place in the IsDB’s HQ and for the annual IsDB meetings including audio/visual and interpretation equipment.

• Achieve functional objectives of the division by setting divisional and individual objectives, managing performance, developing and motivating staff, providing formal and informal feedback in order to maximize subordinates and departmental performance.

Academic and professional qualifications:
• Master’s degree in engineering or Business Administration.
• Minimum 10 years of experience in the related function.
• Minimum 5 years of managerial experience.

• Familiarity with regional building and construction regulations.
• Ability to analyze and negotiate contracts with service providers cost-effectiveness and high quality of products/services.
• Managerial Accounting and budgeting skills.
• Negotiation Skills.
• Contracts Management.
• Project Management.
• MS Office skills.
• Knowledge of Facility Management applications like MAXIMO, CAFM etc.

• English (Mandatory).
• Arabic  (Preferred).
• French  (Preferred).