IDB2523 - Ombudsman

To inquire into, review and seek to resolve (through conciliation) mediation or any other appropriate means, any formal complaint (written or oral) by a staff member alleging mistreatment and/or non-observance of his/her terms and conditions of employment with IsDB.

• Receives complaints from staff (through a variety of channels – written, face-to-face meetings etc.)
• Expeditiously notifies all parties to a complaint upon its submission, except where the Ombudsman is of the opinion that such notification would have an adverse effect on the resolution process (the maximum period of deferral shall be 10 working days, except where the President has expressly authorized an extension)
• Acts as expeditiously as possible in resolving complaints submitted by staff members
• Pays due regard to compliance with relevant IDB policies and internationally accepted standards of personnel management, internal and external precedents, norms of ethical conduct, fairness, equity, transparency, and good governance practices
• Maintains strictly confidential and complete records of all complaints, procedures followed, and findings/ recommendations
• Recommends to the President or other members of staff any actions deemed appropriate for the resolution of complaints
• Preserves the independence of the function, the Ombudsman shall not be involved in any actions required to implement such recommendations (neither shall the Ombudsman receive a salary or budget from the IDB; the Ombudsman’s compensation and budget allocation is authorized by the Board of Executive Directors)
• Submits an annual report to the President and the Board of Executive Directors on the complaints received and the findings and recommendations
• Provides informal advice and counsel to Management and staff (upon request) regarding the treatment and rights of staff, where such matters have not resulted in a formal complaint (such advice and counsel is provided without prejudice to the independence and outcome of the Ombudsman’s subsequent work in the event that a formal complaint is later lodged)
• Advocates and upholds high standards of personnel management commensurate with the standing of the IDB as a multilateral development institution and its goal to be an employer of choice
• Ensures that all unit heads annually report to the President any actions taken based on the findings and recommendations of the Ombudsman (where no action was deemed necessary, the reasons shall be included in the report to the President; the report shall be strictly confidential in keeping with the confidentiality of the Ombudsman’s work and the rights of staff)

Leadership  Responsibilities

• Coordinates the provision of advisory services and technical guidance in matters related to moral and ethical compliants to IDB organizational units
• Provides motivational and inspirational leadership for the IDB
• Acts as a role-model to communicate to the unit’s staff IDB's values and leadership competencies and provides direction and support in times of change

• Master’s degree in public Relations/ Business Administration or related discipline 

Minimum number of years and nature of experience

•  Significant prior experience in mediation and conflict resolution 
• Prior Experience in MDBs will be an added advantage

Language requirements:

• English- Mandatory
• French and Arabic- Preferred

• High profile stakeholder management and outreach
• Ability to coordinate high profile meetings and events
• Interpersonal and diplomatic skills
• Excellent written and oral communication
• Advanced knowledge of global, regional and member countries’ socio-economic development and political issues
• Advanced analytical skills for preparing quality documents/briefs
• Bank Knowledge
• Building Relationships
• Client Centricity and Responsiveness
• Motivation to Learn and Share
• Passion for Excellence
• Drive for Results
• Problem Solving
• Development Effectiveness
• Policies and Procedures

•  Bank Knowledge
•  Billing, Invoicing and Claims
•  Policies and Procedures
•  Problem and Incident Management
•  Logistics and Administrative Coordination
•  System Management
•  Project Management
•  Quality Management