IDB2328 - Specialist, Human Capital (Training & Development)

JOB PURPOSE

The role holder is responsible for supporting the Manager, Human Capital and Administration (HCA) in driving people processes at ICIEC by implementing HR initiatives pertaining to identification of workforce requirements at HQ as well as ROs/CGOs, career management and succession planning systems in line with the overall HR strategy for ICIEC. The role holder will support Manager, HCA in undertaking relevant interventions to build a capable workforce and high-performance culture that drives the achievement of overall business results.

KEY RESPONSIBILITIES

Operational Planning
• Identifies knowledge gaps of the employees in the organization and builds development plans to bridge those gaps.
• Develops learning consolidated budget, monitors training costs and prepares periodic budget reports.
• Partners with all departments in managing the training budget allocated to the concerned department business.
• Works with internal and external partners, manages budgets and tracks the effectiveness of training programs.
• Designs and applies nomination criteria, and the process of soliciting appropriate nominations of staff.
• Plans daily activities and assigns tasks to support staff and coordinates all activities for timely completion to meet deadlines

Training and Development Management
• Undertakes, identifies, analyzes and classifies training needs through assessment surveys, interviews with ICIEC staff or consultations with managers and categorize these needs by themes and priority.
• Leads the annual learning needs analysis activities and implement the annual training plan effectively.
• Ensures all learning and development needs arising out of the PDR process are addressed through effective learning and development interventions.
• Conducts Skills Gap Assessment by liaising with relevant departments so to identify skill gaps at ICIEC and prioritizes needs at an organizational, departmental and individual level to develop the T&D Budget and Learning Plan.
• Identifies and negotiates with vendors and addresses the emerging skill gaps, communicates the Learning and Calendar to ICIEC employees and implements the T&D processes
• Ensures collation of feedback on training effectiveness at the conclusion of every T&D initiative and overall process to monitor and to review the findings to incorporate improvements in the T&D process.
• Analyzes and presents training related data to support management decision making regarding training activities.
• Supervises the organization of training courses to meet the Bank’s needs.
• Manages the communication, delivery, evaluation and continuous improvement of training curriculum, sharing lessons learned and best practices with colleagues.
• Ensures that the Annual Training Plan’s budget execution is done at cost-effective manner.
• Participates in the on-boarding and induction program organized by the Division.
• Ensures training packages, materials and programs that fit the identified needs of the target users.
• Supports the design and editing of course materials to ensure that they meet the training needs.

Trainer Evaluation
• Imparts knowledge and skills to targeted staff/trainers in delivering specific in-house training programs (e.g. orientation, iPDR, BEI, handling difficult staff etc)
• Participates in the assessment and change management teams.
• Ensures maximum ROI on all learning activities.
• Develops tools to measure effectiveness of learning programs and compiles & reports training metrics.
• Supervises the evaluation of learning and acts on findings to improve training programs as required.
• Conducts regular assessment of learning and development programs.
• Evaluates list of approved training and development vendors.

Individual Performance and Development Review
• Works in close coordination with the Heads of Department and the CEO in implementation of the iPDR (Individual Performance and Development Review) process.
• Ensures that proper planning of the performance and development is carried out timely which include defining the KPIs of the employee.
• Monitors that the PDR (initial, mid-term and final reviews) are properly done and within the given time deadline through the year.
• Coordinates between the Supervisors and Supervisees issues related to the misunderstanding/incomprehension that might arise during the appraisal process and proposes way forward.
• Ensures that relevant documents related to the iPDR– Performance and Development Plans, Mid-Year Review Forms, Annual Appraisal Forms, Finalized Ratings, etc., are rightly maintained in the employee files and well reflected in the files.

Average Performance Rating
• Submits the cost, data analysis and reporting after the performance appraisal for merit increment.
• Prepares budgets for, analyze and makes recommendations regarding the Average Performance Rating (APR) for management approval to ensure that salary increments remain within budget.
• Collates, inputs, and prepares analytical reports from performance management ratings to provide managers with rating distribution information to support evidence-based decision-making.
• Calculates merit increase based on performance management ratings and approved scheme.
• Collates all recommendation for promotions from each department.

Implementation of Lumesse System and SAP Database
• Ensures proper implementation of the Lumesse online appraisal of the ICIEC and assists Staffs when it’s required.
• Ensures that the parametrization phase of Lumesse is properly carried out and the HC Staffs are well-trained to the new system.
• Ensures that Lumesse is fully compatible with ERP in terms of reporting and does abide with ICIEC’s Staff Rules and Regulations.
• Initiates a training program for ICIEC staffs for the proper use of Lumesse new acquired system of iPDR.
• Organizes and maintains all training records for all ICIEC employees.

Career Management
• Undertakes initiatives to implement the ICIEC’s Competency Framework in order to drive behaviors that are aligned with the strategic priorities and direction for the organization.
• Assists in the implementation of the Young Professionals Programs (YPP) and Young Associates Program to ensure sourcing, performance evaluation, development and career progression of young professionals at ICIEC.
• Manages the implementation and rotation process of Young Professionals Program (YPP) as part of the Corporation’s strategic pipeline for professional and leadership talent.
• Implements the career management framework through various initiatives such as training, job rotation, etc.

Knowledge Sharing & Innovation
• Leads market surveys and benchmarking and analysis of Human Capital best practices.
• Acts as a resource within the Division to conducts exit interview assessment with the relevant staffs as well as participate in the On-Boarding Program.
• Represents ICIEC in external events such as consultation meetings, conferences and seminars related to the area

ACADEMIC QUALIFICATIONS AND RELEVANT EXPERIENCE

EXPERIENCE

Relevant experience in managing the HR operations especially in training and development function.  Previous experience in Export Credit industry/IFIs/MDBs would be a definite advantage.

BUSINESS LANGUAGE SKILLS

Good command of written and spoken English essential, additional languages such as Arabic, French is an added advantage