IDB2003 - Country Manager

Business Development

• Ensures implementation of the business development plan as per the guidelines defined by the Manager, Sub-Saharan Africa & Europe for the designated Member Countries in which the Country Manager is responsible for.

   

• Pursues all leads identified by interacting with potential customers, understanding their requirements, offering products to address their needs and hence convert them into customers for ICIEC to enhance business insured and premium income for ICIEC.

   

• Initiates meetings to identify opportunities to sell to individual exporters, suppliers, banks, and investors to identify their needs and recommend solutions thus generating business for ICIEC.

   

• Coordinates with entities located in the Member Country to arrange meetings for ICIEC employees pertaining to business development, underwriting or other business operations

   

• Conducts meetings with identified clients on a periodic basis to pursue potential business opportunities to generate sales through new customers and hence increase revenue.

   

• Ensures achievement of established targets (number of clients, business insured, premium etc.) and ensures maintenance of portfolio through balancing sales between commercial and sovereign products.

   

• Ensures adherence to risk management guidelines in bringing in new business to ensure minimization in the number of claims submitted for ICIEC.

   

• Works in close coordination with the Country Managers and Senior Country Managers from within/other Regions to generate business leads through existing customers to enhance ICIEC sales.

   

• Works closely with underwriting team to ensure manageable flow of new business and support in transactions wherever required.

   

• Adheres to the guidelines to manage the risks prudently by understanding the customers and their financial dealings better.

   

• Ensures product and segment profitability, pricing strategy to recommend changes to the sales plan if needed in coordination with the Manager, Sub-Saharan Africa & Europe.

   

• Deals with Brokers and other potential distribution channels available in the market to develop new business for the Corporation.

   

  Market Intelligence

   

• Liaises with the Manager, Sub-Saharan Africa & Europe to develop understanding of the target Member Countries by staying up to date with economic, political developments and macro-economic trends to provide inputs to key stakeholders such as Underwriters, Senior Underwriters etc. and evaluates the impact of external trends on product sales.

   

• Liaises with identified external market research agencies, private and public stakeholders and utilizes other sources to collate information about competitor activities to ensure development of competitive sales strategy for enhancing ICIEC sales.

   

• Supports the development of new products and the improvement of existing products based on market trends, competitor offerings and customer feedback from the country of operation to enhance market penetration.

   

  Customer Relationship Management

   

• Liaises with customers after the policy has been issued by ICIEC, to assist the customer in familiarizing with various facets of the policy such as terms, processes etc.

   

• Understands the guiding principles and rules pertaining to KYC and ensures adherence to the same.

   

• Maintains good relations with the existing and new customers to identify new deals and generate business opportunities for ICIEC.

   

• Negotiates with potential clients, ensures issuance of NBIs, offers, insurance policy, etc. as per the authority delegated to him by the Manager, Sub-Saharan Africa & Europe.